TradeMate / NewGen E-Commerce

Privacy Policy

Last updated: July 1, 2026 · Operated from the Netherlands

1. Introduction

TradeMate, operated by NewGen E-Commerce in the Netherlands, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit tradematebot.com or use our services.

2. Information We Collect

Information you provide directly:

Full name and email address
Phone number
Country of residence
Prop firm account credentials (temporarily, deleted after challenge completion)
Payment information (processed via Stripe — we never store card details)

Information collected automatically:

IP address and browser type
Pages visited and time on site
Device type and operating system

Information from booking forms:

Trading experience and background
Budget and financial readiness
Goals shared during the booking process

3. How We Use Your Information

Deliver our prop firm challenge passing service
Communicate with you about your account and service status
Send appointment reminders and follow-up messages via SMS, WhatsApp, or email
Process payments securely
Improve our services and website
Comply with legal obligations

4. SMS Communications

By providing your phone number, you may receive SMS messages from TradeMate including appointment reminders, service updates, and follow-up messages. Reply STOP to any message to opt out at any time. Message and data rates may apply.

We do not sell your phone number or personal data to third parties for marketing purposes.

5. How We Share Your Information

We do not sell your personal information. We may share it with:

Service providers: Stripe, iClosed, GoHighLevel, Google
Prop firms: Only credentials necessary to pass your challenge — deleted after completion
Legal authorities: Only if required by law

6. Data Retention

We retain your information for as long as necessary to deliver our services and comply with legal obligations. Prop firm credentials are deleted once the challenge is complete.

7. Your Rights

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of marketing communications at any time

8. Cookies

Our website uses cookies to improve your browsing experience and analyze traffic. You can control cookie settings through your browser.

9. Security

We implement reasonable technical and organizational measures to protect your personal information. No method of transmission over the internet is 100% secure.

10. International Transfers

TradeMate is operated from the Netherlands. If you are located in the United States or Canada, your information may be transferred to and processed in the Netherlands. By using our services, you consent to this transfer.

11. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.

13. Contact

TradeMate / NewGen E-Commerce
Email: support@tradematebot.com
Website: tradematebot.com